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EXIN,Inc Foundation Bridge Exam IT Service Management ISO/IEC 20000 ITSM EX0-110
Exam Number/Code : EX0-110
Exam Name : Foundation Bridge Exam IT Service Management ISO/IEC 20000
Questions and Answers : 59Q&As
Update Time : 2012-01-03
Price : $79.00
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3.When improving the IT Service Management system, what needs to be considered to ensure ongoing
compliance with the service providerWhen improving the IT Service Management system, what needs to
be considered to ensure on-going compliance with the service provider? corporate objectives /
requirements?
A. A competitor process managementsystemA competitor? process management system
B. Any standards defined by the company itself
C. The budget available to the Personnel Department
D. The time to update the process documentation
Answer: B 
4.What is the definition of quality according to ISO 9000?
A. Quality is when all features of a service which are agreed with the customer are being delivered to the
customer.
B. Quality is when the expectations from the customer to a certain service or product are being delivered
to the customer.
C. Quality is when the requirements and expectations of all stakeholders involved in the product lifecycle
are being fulfilled.
D. Quality is when the agreed service levels of a specific and defined service are met during morethen six
subsequent periods.
Answer: A 
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