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Exam MB2-868:
Microsoft Dynamics CRM 2011 Applications
Published: May
19, 2011
Language(s): English, French, German, Italian, Japanese, Russian,
Spanish, Portuguese (Brazil), Chinese (Simplified)
Audience(s): Information
Workers
Technology: Microsoft Dynamics CRM 2011
Type: Proctored Exam
MB2-868 certification exam measures your ability to understand and articulate
how to use, maintain and support Microsoft Dynamics CRM 2011 application
including managing Microsoft Dynamics CRM 2011 marketing automation
applications, Microsoft Dynamics CRM 2011 sales applications, Microsoft Dynamics
CRM 2011 service management applications, and Microsoft Dynamics CRM 2011
services scheduling applications.
MB2-868 Exam Topics Covered
The
following list includes the topic areas covered on this exam.
•Managing
Microsoft Dynamics CRM Marketing Automation Applications
•Managing Microsoft
Dynamics CRM Sales Applications
•Managing Microsoft Dynamics CRM Service
Management Applications
•Managing Microsoft Dynamics CRM Service Scheduling
Applications
MB2-868 Exam Skills Being Measured
Managing Microsoft Dynamics CRM Service
Scheduling Applications (19 percent)
•Identify service scheduling concepts
and basic record types.
◦This topic may include: service scheduling
scenarios; services and resource selection rules; users and
facilities/equipment
•Set up service scheduling.
◦This topic may include:
set up work hours for users and for a new record; create a new
facility/equipment record; create a new service record; add a selection rule for
required users and for required resources; configure account and contact service
preferences; create a site; associate resources with a site; create resource
groups; create a service with a same-site selection rule
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